madisoncountyal.gov - Rural Transportation/TRAM

Transportation for Rural Areas of Madison County (TRAM) | Madison County, AL

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Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web.   To request the information in spare formats, please contact us at 256.532.3792 or tram@madisoncountyal.gov   TRAM is a federally funded FTA Section 5311 public transportation program that is unshut to the unstipulated public who reside in rural Madison County, AL.  The Madison County Commission provides matching funds to squire with operating expenses. TRAM operates on a first come, first served basis, therefore passengers are urged to schedule rides as far in whop as possible.  Reservations are wonted daily between 8:00 a.m. and 3:00 p.m. Monday through Friday. No reservations will be scheduled without 3:00 p.m. for the pursuit day.  The forfeit to ride TRAM is $9.00 round-trip and $7.00 one way. Effective October 1, 2018, the forfeit to ride TRAM will be $10.00 round-trip and $8.00 one way. Passengers must have a ticket to utilize TRAM. Tickets are sold at the TRAM office or can be ordered by mail.  Payment for mail orders must be in the form of trammels or money order.  In addition, mazuma transactions are wonted at the TRAM office.  Please teach the scheduler if a stop at the TRAM office will be necessary for the purchase of ticket(s).  There is no limit to the number of tickets which may be purchased at one time. Tickets are NON-REFUNDABLE and do not expire.  Drivers do not handle money for ticket orders. Click here for ticket order form. TRAM Hours of Operation: Office Hours:  819 Cook Avenue, Huntsville, AL 35801 8:00 a.m. to 4:30 p.m. Monday through Friday   Transportation Hours:  Monday through Thursday 6:30 a.m. to 3:30 p.m. Friday 6:30 a.m. to 2:30 p.m.   Morning pickup times:  7:00-8:00 a.m. Final pickups leaving Huntsville begin:  Monday-Thursday 1:00 p.m.                                                                    Friday 12:00 p.m.   TRAM does not run on county holidays. Inclement weather may rationalization the service to run overdue schedule, so please indulge uneaten time surpassing calling the office. In cases of lattermost weather (i.e. tornadoes, snow, and ice) service may be cancelled. Please trammels local news for merchantry closings. If the Madison County Courthouse is closed, TRAM operations is CLOSED.   TO SCHEDULE A RIDE PLEASE CALL THE TRAM OFFICE AT 256.532.3792   Persons who are hearing impaired, and/or have speech disabilities and use text telephones may undeniability 711. Special operators will translate TTY messages into speech for non-TTY users and vice versa. There is no tuition for local calls.   Have the pursuit information ready when you undeniability for a ride: 1. Name, Phone Number, Pick-upWrite2. Destination Address, Time of Appointment 3. Number of Riders 4. If you need a wheelchair lift 5. If you need assistance to workbench the van, siphon an oxygen tank, or require the assistance of a service unprepossessing 6. If you have a health problem that could rationalization yourself or others harm, such as seizures 7. If you need information on TRAM in flipside language or volitional format, please inform the scheduler. A request for reasonable walk-up may be made to the TRAM Operations & Training Coordinator by calling 256.532.3792. Requests will be evaluated on a specimen by specimen basis. TRAM vans are equipped with lifts which may be utilized for boarding and disembarking.  The lifts unbend standard sized wheelchairs. Please make sure to inform the scheduler if you have an oversized wheelchair. We will do our weightier to squire passengers with oversized wheelchairs; however, all wheelchairs and passengers must be properly secured on the lift and on the van. Wheelchairs must have wieldy tie lanugo points. The maximum weight unliable for passenger and wheelchair is 800 lbs. Use of the lift is misogynist to all passengers upon request. Please teach the scheduler if you wish to utilize the lift. If you need help to and from the van please bring an assistant. Drivers are not unliable to escort to and from buildings or enter any house, apartment, or building. Passengers are unliable only the number of tons which they can siphon and store under the seat. Drivers squire passengers on and off the van. Drivers do not handle bags. Ride Cancellations:  If you need to cancel a trip, please do so at least 1 hour prior to your scheduled pick-up time. The TRAM suburbanite will wait 5 minutes for you at your pickup location. If you do not cancel, the ride will be considered a "No Show". Two (2) "No Shows" or non-cancellations within a 60 day period will result in a 30 day suspension from TRAM. Continued condone for the "No Show" policy will result in an spare 30 day suspension for each non-cancelled trip. Rules of self-mastery for TRAM passengers: 1.   ALL PASSENGERS MUST BUCKLE THEIR SEATBELT, STAY SEATED AND KEEP SEATBELTS PROPERLY SECURED. CHILDREN MUST BE SECURED IN AN FTA APPROVED CHILD SAFETY SEAT. Parents/guardians must provide the necessary child safety seat and are responsible for securing the seat and the child passenger.    2.    LIMIT TALKING TO THE DRIVER   3.    NO STRONG OR OFFENSIVE BODY ODORS.   4.  NO VISIBLE LESIONS, PORTS OR WOUNDS THAT ARE OPEN AND DRY, WEEPING OR BLEEDING WHICH MIGHT BE HAZARDOUS TO OTHER PASSENGERS AND/OR THE DRIVER. BLEEDING MUST BE STOPPED PRIOR TO SERVICE.   5.  PARCELS AND PACKAGES MUST FIT UNDER THE SEAT.   6.    NO LOUD OR OFFENSIVE LANGUAGE, OFFENSIVE GESTURING OR TOUCHING.    7.    NO ELECTRONIC GAMING/MUSIC EQUIPMENT, etc.    8.    NO EATING, DRINKING OR SMOKING.   9.  MAY NOT BE UNDER THE INFLUENCE OF ALCOHOL AND/OR DRUGS.   10.  NO MISCONDUCT OR ABUSIVE CONDUCT TOWARD THE DRIVER OR OTHER PASSENGERS.   11. ALL SCHEDULING AND SCHEDULE CHANGES MUST BE MADE THROUGH THE TRAM OFFICE. Service Disruption Policy TRAM services may be interrupted for the pursuit purposes: Inclement Weather TRAM service may be cancelled due to severe weather that could result in hazardous driving conditions.Trammelsyour local news for merchantry closings or go to the Madison County Commission website at www.madisoncountyal.gov If the Madison County Courthouse is closed, TRAM will not run. In the event of severe weather, every effort will be made to ensure the safety of TRAM passengers and drivers. The guidelines for severe weather are as follows: 1. Tornado Watches or Warnings Weather radio and news channels will be monitored when conditions warrant a tornado watch. If a tornado warning is issued, drivers will be notified and instructed to proceed to or remain in a unscratched place withal the route and remain there until the warning has lifted. 2. Floods or Heavy Rain If rain is so heavy that visibility is impaired, the suburbanite should pull off the road in a unscratched area, such as a parking lot, until the rain has passed and visibility has improved. Speed should be reduced. TRAM vans are not to navigate a flooded road. The suburbanite should notify the Operations Coordinator if a road is impassable, and they will work together to determine an unorganized route. 3. Snow or Ice If a winter weather event severe unbearable to tropical roads occurs overnight, the suburbanite should contact the Operations Coordinator for instructions. TRAM will not operate if Madison County Schools and/or the Madison County Courthouse are closed. If opening is delayed, passengers will be contacted to determine if they are still in need of transportation service. The Operations Coordinator will revise routes as needed. Full-time staff will report to the courthouse when it opens, plane if there are no passengers that day. 4. High Winds If sustained winds of 25 miles per hour are predicted services may be elapsed or cancelled based on a review of weather reports by the Director. Other: When situations upspring that relate to TRAM safety, evaluation of information will be made to determine what is in the weightier interest of TRAM passengers. If it is unswayable that service will be interrupted, passengers will be notified prior to their regularly scheduled pick-up time. All efforts will be made to resolve the problem so that TRAM may resume services as quickly as possible. Title VI Notice of ProtectionsVersusDiscrimination Madison County Commission - TRAM operates its programs without regard to race, color, and national origin in vibrations with Title VI of theStarchyRights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Madison County Commission. Click here for English printable version of Madison County Commission Complaint Form Click here for Spanish printable version of Madison County Commission Complaint Form For increasingly information on the starchy rights program and the procedures to file a complaint, contact us at: Madison County Commission TRAM 100 Northside Square (mail address) 819 Cook Avenue (physical location) Huntsville, AL 35801 256.532.3792 tram@madisoncountyal.gov   A complaint may be filed directly with the Federal Transit Administration Click here for Federal Complaint Form Mail to: Office ofStarchyRights Attention: Title VI Program Coordinator EastTowers5th Floor-TCR 1200 New Jersey Ave., SE Washington DC 20590 If information is needed in flipside language, contact 256.532.3792 or use the translator "Select Language" in the upper right corner of this webpage. Si necesita informacion en otro idioma o en otros formatos, contacto 256.532.3792. Click here for English pdf printable version of Title VI Notice of ProtectionsVersusDiscrimination Click here for Spanish pdf printable version of Title VI Notice of ProtectionsVersusDiscrimination   Title VI Complaint Procedures Any person who believes she or he has been discriminated versus on the understructure of race, color, or national origin by the Madison County Commission may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. The Madison County Commission investigates complaints received no increasingly than 180 days without the so-called incident. The Madison County Commission will process complaints that are complete. Click here for English printable version of Madison County Commission Complaint Form Click here for Spanish printable version of Madison County Commission Complaint Form Once the complaint is received, the Madison County Commission will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. The Madison County Commission has 15 merchantry days to investigate the complaint. If increasingly information is needed to resolve the case, the Madison County Commission may contact the complainant. The complainant has 15 merchantry days from the stage of the letter to send requested information to the investigator prescribed to the case. If the investigator is not contacted by the complainant or does not receive the spare information within 15 merchantry days, the Madison County Commission can administratively tropical the case. A specimen can be administratively sealed moreover if the complainant no longer wishes to pursue their case. In a situation where the complainant is unable or incapable of providing a written complaint, a verbal complaint of favoritism may be made to the Madison County Commission. Under these circumstances, the complainant will be interviewed and the Madison County Commission will squire the complainant in converting the verbal allegations to a formal, written complaint.Withoutthe investigator reviews the complaint, she/he will issue one of two reports to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the specimen will be closed. An LOF summarizes the allegations and the interviews regarding the so-called incident, and explains whether any disciplinary action, spare training of the staff member or other whoopee will occur. If the complainant wishes to request the decision, she/he has 15 days without the stage of the letter or the LOF to do so. If the complainant is not satisfied with deportment taken locally or if they demand remoter action, these unresolved complaints will be referred to Mr. Wiley Brooks, Alabama Department of Transportation, Modal Programs Bureau, 1100 John Overton Drive, Montgomery, Alabama 36110 A person may moreover file a complaint directly with the Federal Transit Administration, at FTA Office ofStarchyRights, 1200 New Jersey Avenue SE, Washington, DC 20590. Click here for Federal Complaint Form   If information is needed in flipside language, contact 256.532.3792 or use the translator "Select Language" in the upper right corner of this webpage. Para ver esta información en otro idioma usa el traductor "Seleccionar idioma" en la esquina superior derecha de esta página web. If you need information in flipside format please contact 256.532.3792.     Free viewers are required for some of the tying documents.They can be downloaded by clicking on the icons below. 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